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EAP SERVICES

 

 

 

An Employee Assistance Program or EAP is a work site-based program designed to assist in the identification and resolution of productivity problems associated with employees whose performance and/or conduct is adversely affected by personal concerns including but not limited to: health, marital, family, financial, alcohol, drug, legal, emotional, stress, and other personal concerns.

The Core activities of the typical EAP include:

  • Expert consultation and training to management in the identification and resolution of job performance issues related to the aforementioned problems;

  • Confidential and timely problem-assessment; referrals and follow-up with appropriate resources if indicated.

  • the formation of linkages between workplace and community resources that provide such services.

  • Follow-up services for employees who use those services.

Key Benefits

  • Increases in productivity 

  • Reduction in work-force turnover 

  • Retention of training and recruitment costs.

Many employers are unsure whether they can or should attempt to assist employees who have alcohol, drug, or significant emotional or family problems. Often they are concerned about the cost of providing such assistance and their ability to continue to meet work demands while employees are getting help. 

Terminating employees with these types of problems and hiring new workers to replace them may appear to be the most cost-effective approach. In some instances, this indeed may be the case. However, in most cases it actually makes better sense - from a bottom line perspective as well as a humanitarian one - to help employees overcome personal problems.   

Clearly given the large costs  of worker recruitment and training it is worthwhile to do all that can be done to reduce these bottom line expenses. An effective EAP, well integrated into the existing HR process can provide significant cost savings. 

Overall, EAP's average a $3 return on every dollar invested but can pay off as much as $13 on the dollar when the employees involved have been recommended to the EAP by supervisors as a result of poor job performance. (Why EAP's are Worth the Investment, Business & Health, 1980).

Please complete the information request form at the end this page and let me demonstrate how this valuable service can help your bottom line.


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Copyright © 2000 James P. Cooney, LCSW
Last modified: November 12, 2003